Amy Heger, PhD

User Experience Researcher in Responsible AI, JeffreyM Consulting

Dr. Heger is a Responsible AI User Experience (UX) Researcher with a doctorate from the University of Tennessee in social psychology. Working as a senior consultant at JeffreyM Consulting, Dr. Heger is dedicated to empowering AI practitioners to develop and deploy AI systems in more responsible ways. In this role, she drives research and education efforts on AI fairness, transparency, human-AI interaction, and privacy, including user studies to develop a Responsible AI Maturity Model, mitigate overreliance on ChatGPT, revise dataset documentation frameworks, and improve AI privacy reviews.

Prior to her AETHER work, Dr. Heger was a Research Associate at Oak Ridge Associated Universities (ORAU), where she designed and implemented workplace safety culture assessments for nuclear facilities. She continues to publish in peer-reviewed journals with both academic and industry collaborators.